Notice: We are aware of a nationwide cyber security incident impacting Change HealthCare. This does not impact your coverage but may cause delays in claims processing. Change Healthcare, which is owned by UnitedHealth Group, reported on April 23, 2024, that patient/member data may have been compromised, however, the extent of the data breach is not yet known. UnitedHealth has set up a website and toll-free number for members to call for more information. Please visit changecybersupport.com or call 1-866-262-5342 for more information and details on resources available. We continue to closely monitor the situation and will communicate updates as they become available. Our PHP portals are not impacted by this incident.

Provider Manual

PHP’s Provider Manual details what you need to know when caring for a plan member. It contains information regarding PHP products, medical resource management and quality improvement programs, billing and claim procedures, ID cards and eligibility verification. The procedures and descriptions of health benefit plans outlined in this manual are intended to cover most contracting situations you and your office staff will encounter. Please note: To the extent that any provision in your participation agreement differs from the requirement(s) described in this manual, the provisions of your participation take precedence.



Provider Manual

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