Notice: We are aware of a nationwide cyber security incident impacting Change HealthCare. This does not impact your coverage but may cause delays in claims processing. Change Healthcare, which is owned by UnitedHealth Group, reported on April 23, 2024, that patient/member data may have been compromised, however, the extent of the data breach is not yet known. UnitedHealth has set up a website and toll-free number for members to call for more information. Please visit changecybersupport.com or call 1-866-262-5342 for more information and details on resources available. We continue to closely monitor the situation and will communicate updates as they become available. Our PHP portals are not impacted by this incident.

Notification and Prior Approval Table

Services requiring prior authorization must be reviewed in advance of the service even if PHP is a secondary payor.

PHP Notification/Prior Authorization/Prior Approval Table is not an all-inclusive list of all possible services and medications that may require prior approval/authorization. It depends on the member's specific plan as to which of these services or medications do require prior approval/authorization.

Not otherwise classified, unspecified, unlisted, miscellaneous CPT or HCPCS services- services will be reviewed prior to claim payment and may be denied as: criteria not met, cosmetic, investigational, experimental, unproven, or not medically necessary services.

PHP Notification/Prior Approval Table does not define benefit coverage. Benefit coverage is determined by the Member's COC or SPD. This means that there may be services and medications listed in this document that are not covered under a particular member's COC or SPD.

Non-emergent/urgent requests for benefit review are to be submitted at least 9 days in advance of the service or as soon as the service is determined to be appropriate by the practitioner. Urgent requests are requests for care or treatment for which a routine application of time periods for making the determination could seriously jeopardize the life or health of the member or the member's ability to regain maximum function or in the opinion of a practitioner would subject the member to severe pain that cannot be adequately managed without the care or treatment that is included in the request.

To obtain a Notification Prior Approval form please click here

Click here to view the provider notification prior approval table.

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