Contact Us

If you have a question about any aspect of health coverage through Physicians Health Plan (PHP), a PHP Customer Service Specialist will be happy to assist you.  

In Person (during Lobby hours)

To meet face-to-face with a Customer Service Specialist, you may visit PHP during our normal business hours, 8 a.m. - 5 p.m. Monday through Friday. We are located at 1400 E. Michigan Ave. in Lansing.

Reaching Our Call Center (by telephone)

PHP’s Customer Service Department operates from 8:30 a.m. - 5:30 p.m. Monday through Friday. The best days to call are Wednesday through Friday, if possible, due to lower call volume. 

  • For Commercial/HMO inquiries, please call 517.364.8500 or (toll free) 800.832.9186.  
  • For Sparrow Health System inquiries, please call 517.364.8432 or (toll free) 877.275.0076.
  • For PPO/Insurance Company inquiries, please call 517.364.8456 or (toll free) 800.203.9519.
  • For Marketplace inquiries, please call 517.364.8567 or (toll free) 866.539.3342.
  • For Medicare Advantage Plan inquiries, please call 517.364.8350.
Other key phone numbers:

Department Phone Number Toll-Free Number
Main Phone Line 517.364.8400


Medical Resource Management* 517.364.8560


Fraud and Abuse Report 517.267.9990        

Disease Management Programs
(Asthma, Diabetes, Tobacco Cessation)


Network Services 517.364.8400


Sales 517.364.8484


Medicare Advantage Plan 517.364.8350

*The Medical Resource Management Department provides information about authorization of care and the utilization management process. Staff is available to answer questions 8 a.m. – 5 p.m., Monday through Friday.

Telephone Numbers for Special Circumstances

After Hours

To contact the Case Manager for urgent and emergency calls after normal business hours, please call 517.364.8500 or toll free 800.832.9186.

Electronic Claims

To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517.364.8312.

Pharmacy Services

To verify drug coverage for PHP members, please call 800.832.9186.

Quality Management

To ask questions related to our Quality Programs, please call 517.364.8400.

Fax Numbers
(faxes are accepted during normal business hours only)

Main: 517.364.8460
Customer Service: 517.364.8411 (hours of operation - 8:00 am to 5:00 pm)
Medical Resource Management: 517.364.8409 (hours of operation - 8:00 am to 5:00 pm)
Pharmacy Department 517.364.8413 (hours of operation - 8:00 am to 5:00 pm)
Network Services: 517.364.8412
Quality Management Department:  517.364.8408

Mailing Addresses

General, Including Enrollment and Address Changes:
Physicians Health Plan
PO Box 30377
Lansing, MI 48909-7877

Claims Submissions

Physicians Health Plan
PO Box 853936
Richardson, TX 75085-3936

Physical Address

Physicians Health Plan
1400 E. Michigan Ave.
Lansing, MI 48912
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