If you have a question about your healthcare coverage through Physicians Health Plan (PHP), a PHP Customer Service Specialist is available to assist you.
Send a Secure Message Send PHP Customer Service a secure message by clicking on the Contact Us button below. Fields marked with a red asterisk (* ) are required so that we may contact you if further information is needed or with a response. Messages are monitored daily and typical response time is 48 hours.
844.529.3757
Reaching Our Call Center (by telephone) PHP’s Customer Service is available 8:30 a.m. to 5:30 p.m., Monday through Friday. The best days to call are Wednesday through Friday, if possible, due to lower call volume.
For Commercial/HMO inquiries, please call 517.364.8500 or (toll free) 800.832.9186.
For Sparrow Health System inquiries, please call 517.364.8432 or (toll free) 877.275.0076.
For PPO/Insurance Company inquiries, please call 517.364.8456 or (toll free) 800.203.9519.
For Marketplace inquiries, please call 517.364.8567 or (toll free) 866.539.3342.
For PHP Medicare inquiries, please contact PHP Medicare Customer Service at 844.529.3757
Other key phone numbers:
Department Phone Number Toll-Free Number
Main Phone Line 517.364.8400 800.562.6197
Medical Resource Management* 517.364.8560 866.203.0618
Fraud and Abuse Report 517.364.8444 866.PHPCOMP (747.2667)
Disease Management Programs 517.364.8466 877.803.2551
Network Services 517.364.8400 800.562.6197
Sales 517.364.8484
PHP Medicare Advantage Plans
844.529.3757
*The Medical Resource Management Department provides information about authorization of care and the utilization management process. Staff is available to answer questions 8 a.m. – 5 p.m., Monday through Friday.
Telephone Numbers for Special Circumstances After Hours To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517.364.8500 or toll free 800.832.9186.
Electronic Claims
To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517.364.8312.
Pharmacy Services
To verify drug coverage for PHP members, please call 800.832.9186.
Quality Management To ask questions related to our Quality Programs, please call 517.364.8400.
Fax Numbers(faxes are accepted during normal business hours only)
Main: 517.364.8460
Mailing Addresses
General, Including Enrollment and Address Changes:
Claims Submissions
Physicians Health Plan
Physical Address
Physicians Health Plan
Google Maps Directions
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1.800.832.9186 (TTY: 711).Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. Llame al 1.800.832.9186 (TTY: 711). Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المُساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم:(TTY: 711) 800.832.9186
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ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܵܒܠܝܼܬܘܿܢ 1.800.832.9186 (TTY: 711) ܚܸܠܡܲܬܹ̈ܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ