FAQs - Get Answers

Welcome to our Customer Service Department’s Frequently Asked Questions page. For your convenience, the FAQs are arranged based on category. This page lists the most common topics that our Customer Service representatives and specialists discuss every day with members. If you don’t find the answer to your questions, please give us a call at 517.364.8500 or visit the Contact Us page for more information.

Behavioral Health and Substance Abuse

Bills or Explanation of Benefits